<p>Guests at several Las Vegas <a href="https://www.casino.org/news/mgm-resorts-suffers-cybersecurity-attack-system-outage-reported/">MGM Resorts International</a> hotel casinos found themselves waiting for hours to check into rooms on Tuesday afternoon.</p>n<figure id="attachment_321683" aria-describedby="caption-attachment-321683" data-style="width: 430px" class="wp-caption alignright"><img loading="lazy" decoding="async" class="wp-image-321683 size-post-thumbnail-430xAUTO" src="https://www.casino.org/news/wp-content/uploads/2024/06/new-york-new-york-hotel-430x345.jpg" alt="New York-New York Hotel &amp; Casino" width="430" height="345" srcset="https://www.casino.org/news/wp-content/uploads/2024/06/new-york-new-york-hotel-430x345.jpg 430w, https://www.casino.org/news/wp-content/uploads/2024/06/new-york-new-york-hotel.jpg 700w" sizes="auto, (max-width: 430px) 100vw, 430px" /><figcaption  id="caption-attachment-321683"class="text-description">The New York-New York Hotel &amp; Casino, pictured above is one of the MGM properties that saw delayed check-ins. (Image: TripAdvisor)</figcaption></figure>n<p><strong>Due to a computer <a href="https://www.casino.org/news/mgm-resorts-says-it-systems-restored-but-disruptions-remain/">glitch</a>, the delays were seen at New York-New York Hotel &amp; Casino, <a href="https://www.casino.org/vitalvegas/mgm-resorts-jacks-up-resort-fees-at-all-its-las-vegas-resorts/">Excalibur Hotel &amp; Casino</a>, and the <a href="https://www.casino.org/news/casino-crime-round-up-shots-fired-at-luxor-complex-in-las-vegas/">Luxor Hotel &amp; Casino</a>, according to Las Vegas TV station <em>KLAS</em>.</strong></p>n<p>Self-service options were no help. Computer-based self-registration systems at the Las Vegas Strip properties were on the blink at the same time.</p>n<h2>Waits of Up to Three Hours</h2>n<p>Visitors trying to register at the front desk at New York-New York were waiting for as long as about three hours to get their room key and hand over their ID and credit card.</p>n<p>Texas resident Tim Grant had made it only about halfway to the registration desk as he stood in line for hours.</p>n<blockquote class="main-blockquote"><p>I started down there,” Grant pointed to yards away from where he was standing when interviewed by a <em>KLAS</em> reporter.</p></blockquote>n<p>But Grant was pleased the hotel staff gave those in line bottles of water and vouchers. He appreciated the customer service at New York New York.</p>n<p>“Nobody wants to wait in line but everyone is doing what they can,” Grant said.</p>n<div class="callout">n<p>At the Excalibur, Michigan resident Kevin Conaway remained in line, as well, to get a key to his room. Customer service there could have been better, he confirmed.</p>n</div>n<p>&#8220;Someone said it’ll take four hours,” he said. “If there is nothing IT can do to help, I get that, but they need to be walking around explaining what’s going on.”</p>n<h2>Relatives Went to Pool</h2>n<p>Conaway&#8217;s relatives had no interest in standing in line with him and instead decided to go for a swim on a hot day.</p>n<p>“I’ll enjoy the line while they are at the <a href="https://www.casino.org/news/grand-view-resort-guest-allegedly-pulled-boy-from-vegas-pool-in-kidnap-attempt/">pool</a>,” Conway said.</p>n<p>At the Luxor, there was about an hour’s wait to check in.</p>n<blockquote class="main-blockquote"><p>They had some kind of computer issue,” an unnamed guest revealed to <em>KLAS</em>.</p></blockquote>n<p>As the evening continued into nightfall, the lines went back to normal at the hotels.</p>n<div class="callout">n<p>An MGM spokesperson told <em>KLAS</em> that “the front desk systems were down briefly” on Tuesday afternoon at some of their Las Vegas properties. The lines were at normal length by 5 p.m.</p>n</div>n<p>The company didn’t explain what caused the longer lines, according to Las Vegas TV station <em>KTNV</em>.</p>n<p>The post <a href="https://www.casino.org/news/mgm-resorts-visitors-see-delayed-check-ins-due-to-las-vegas-computer-glitch/">MGM Resorts Visitors See Delayed Check-Ins Due to Las Vegas Computer Glitch</a> appeared first on <a href="https://www.casino.org/news">Casino.org</a>.</p>n